HOME - SERVICES - E-GOVERNANCE
WHAT IS E-GOVERNANCE?
“An interconnected e-governance ecosystem”
E-governance is a system that supports the development, planning, and implementation of national projects through the use of technology. It aims to improve efficiency and effectiveness in governance, planning, and decision-making processes by streamlining and automating existing practices, processes, and human interactions. By doing so, e-governance helps to save time, reduce human effort, and reduce costs, ultimately leading to better outcomes for society.
Our consulting services offer assistance in the planning and implementation of e-government projects, which utilize information and communication technologies (ICTs) to improve efficiency, transparency, and citizen participation in government operations and procedures. E-government employs various techniques, such as business process modeling with HEXASPARK™ and enterprise architecture, to achieve its goals of enhanced accountability, cost reduction, resource management, and improved business performance and compliance.
These methods can be particularly useful in large-scale e-government projects, such as digital transformation initiatives like building smart cities or improving communication among government agencies.
E-Government has three major dimensions:
i. Government to Government
iii. Government-to-business (G2B)
Government to Government (G2G)
Government-to-government (G2G) refers to the exchange of data and electronic communication between government agencies, both within a single agency (intra-agency) and between different agencies (inter-agency) at the national level, as well as between federal, provincial, and local levels.
Government-to-business (G2B) refers to
electronic transactions and interactions between government and businesses, such as payments, sales and purchases of goods and services, and the provision of digitalized services.
Government-to-citizen (G2C) refers to initiatives that allow for communication and interaction between the government and its citizens, including the delivery of public services and citizen involvement in the consultation and decision-making process.
E-governance plays a crucial role in
modernizing the public sector globally, but it also presents cyber security challenges such as identity theft, data breaches, and privacy violations. To address these risks, our services follow a secure by design approach, using confidentiality, honesty, and accessibility as guiding principles to ensure secure, detect, and respond capabilities.
GOVERNANCE INTERNAL PROCESSES
Our consultancy firm specializes in e-Governance helps governments
improve their operations by examining the most efficient methods for collecting, analyzing, and distributing information. We aim to assist in the implementation of effective practices and management strategies.
Once processes have been streamlined, we work to ensure that data from various sources is consolidated into a single database. This data is then used for multiple analyses, which aid in the planning efforts of all levels of government organizations.
This also involves collecting data from various sources and making it available for internal use and analysis by various users. This data can be used for a range of applications and to produce results at the national, city, and local levels, such as population data for city planning and service provision.
The collected data is then utilized to develop various public services, such as rationalizing health, education, and retirement benefits.
GOVERNMENT DIRECT SERVICES
By using an e-government portal, all services and transactions can now be handled electronically, eliminating the need for manual interventions and reducing the potential for errors. This helps to increase efficiency and throughput.
We study and analyze manually delivered services and work to develop processes for delivering them electronically through the use of digital devices and portals. These services include:
- All kinds of business, construction and other licenses.
- All identity cards, drivers licenses, passports, transport registration, real-estate registration.
- All Federal, State, Local and city taxes.
- All business, fixed and mobile assets registrations
GOVERNMENT INDIRECT SERVICES
Indirect government services are those that are provided through self-governed departments, city administration, or government-owned companies. These services include:
- Utilities- Electric, Gas, Sewerage & Trash services.
- Transportation- Buses, Metro Train and Boat Services.
- Police, Fire Brigades and Ambulance services.
- Education: Government run schools, colleges and universities..
- Health Services: Hospitals, dispensaries and clinics.
- Bill delivery and collection services.
- Telephone, Television, Internet services
- On line billing and payment services.
Government portals that are owned by the government have replaced manual interactions, documentation, and processes to reduce the time it takes to deliver services from days to live delivery using public smart devices and smartphones.
These services include all of the direct and indirect services stated above, in addition to information portals these portals include:
- Federal, State (provinces) and Local Government department portals.
- Election information.
- International trade and travel information.
- Defense Services portals.
- Immigration and Citizenship information.